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Service Engineers

Roles and Responsibility

  • Should follow three “p”s: Professionalism, patience, and a “people-first” attitude.
  • Take ownership of customer issues.
  • Troubleshoot problems and see them through to resolution
  • Esclate unreoslved issues to the appropriate internal teams
  • Assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical
  • Collect prompt and accurate feedback from customers
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services


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Business Development Executive

Roles and Responsibility

· Engage with the customers and interpret and assess their needs proactively scope the products and solutions required to address customer needs and recommend solutions that optimize value for both customer and business.

· Coordinate closely with sales, sales support and technical teams to align solution design with customer requirements.

· Collaborate with marketing team to ensure sales pitches are aligned with marketing campaigns and participate in lead generating activities like tradeshows, expos, company events etc.

· Create and refresh company collaterals, presentations, and documents to communicate key aspects and benefits of offerings to prospects, customers and partners.

· Ability to analyze and seek vulnerabilities, proficiency in MS Office, exposure to CRM tools.

· Excellent proposal writing skills, formatting skills and aesthetic sense and ability to improvise on the overall proposal content and filtering of content.

· Excellent communication skills Exceptional presentation and demonstration skills able to present ideas and communicate to customers and team in a way that produces understanding and impact

· Strong time management skills with an ability to prioritize and multi-task Self-driven, with an ability to work with minimal supervision.


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